I'm having trouble uploading my media, what should I do?

Good question! Our file size limit per video file is 4gb (per file)

Here are a few helpful troubleshooting tips when uploading media!

1) If using Wifi, try switching to a wired Internet connection by plugging into a router. Sometimes Wifi in general can be an unstable connectivity
2) We suggest using Google Chrome as your browser as it works well with our site.
https://www.google.com/intl/en/chrome/browser/
3) Be sure when you are uploading to not navigate away from the page as this could cause a file to not fully upload
4) Adjust sleep settings so computer does not go to sleep during an upload
**5) Upload (1) file at a time until the file gets to the process stage**


Try converting through MPEG Streamclip (www.squared5.com). This will compress and clean up the files that you are having problems with.

1. Go to http://www.squared5.com/ and download MPEG Streamclip (it's free)
2. Once it downloads, click MPEG_Streamclip to open.
3. Click File > Open Files (and select your video file)
4. Click File again > Export to MPEG 4.
5. Click Make MP4 (you don't need to adjust any settings)
6. Pick a name and location for your new file.

Then try uploading this new file to your application. Please let us know if you need further assistance!

Have more questions? Submit a request

Comments