My media is having trouble uploading/processing, what should I do?

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Good question! Our file size limit per video file is 4gb (per file)

Here are a few helpful troubleshooting tips when uploading media!

  1. If using Wifi, try switching to a wired Internet connection by plugging into a router. Sometimes Wifi, in general, can be an unstable connectivity
  2. Be sure when you are uploading to not navigate away from the page as this could cause a file to not fully upload
  3. Adjust sleep settings so your computer does not go to sleep during an upload
  4. Upload (1) file at a time until the file gets to the processing stage

**The best way to test your upload speed is to test it at this link.https://www.speedtest.net/**

Keep in mind that there is a difference between "download" and "upload" speed. Your download speed is based on your ability to download media from the internet (Netflix, YouTube, documents etc.) However, the upload speed is going to determine how fast your media will upload to a website and other services. If your upload speed is slower, uploading larger files or uploading multiple files may take a long time.

 

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