Why did my upload fail?

If you received an Upload Failed message, that means that your media file failed to reach our system. The reason your file may have failed is that there was an interruption in your internet connection or you accidentally navigated away from the page.

To solve this problem, simply try uploading the file again!

If you are exporting your videos with iMovie. We recommend selecting the quality as "custom" and increasing the "Mbps" as high as possible. If you select the "Apple ProRes" (or the "Best" option in iMovie) codec you will run into an error uploading your video files.


**Your file could also fail if you are uploading a file type that doesn't match the file required In the question. Example: If you are uploading an audio file to a question that requires a video file.**




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