Occasionally, emails with links to upload letters of recommendation or other documentation don't go through. Schools sometimes have firewalls that filter these emails to spam.
Steps
- Ask your recommender to check their spam or junk folder for an email from support@getacceptd.com.
- If you have an alternate email for your recommender, log in to your account and select Pending.
- Select Go to Documentation Letters to see the email address on file.
- If the address is correct, resend to it. If not, update it to the correct address.
If Something Goes Wrong
Once you resend or change an email address, you'll need to wait 12 hours before you can resend or edit it again.